Shipping Policy

Due to the VAT laws, UK and EU customers can shop BijutsuRyuu at Etsy.

Etsy shop
Etsy helps charge VAT charges ahead of time to ensure your package arrives safely with no problems, and stays within tax regulations.

International Customers are in charge of Customs and Fees.
I’m not responsible for any delays.

There are countries that I am unable to ship to at the moment.

Please check to see if your country is included before purchasing from my store/ etsy.

https://about.usps.com/newsroom/service-alerts/international/welcome.htm

Please be mindful that shipping rate changes depending on your country, so do double check through USPS your rates.

Shipment Schedule
- domestic orders may take 3-5 days to ship
Please be ready for any shipment delays that may happen.

Pre-orders usually take 2-3 months or but please be ready for any delays that may occur.

I will start fixing orders once I receive the packages. Unless there are conventions and deadlines, I need to finish first so it may take about a week to finally ship it over. I'll try to be as transparent with the status as best as I could.

If you order non pre-ordered items, it will be shipped along together with the pre-order items. UNLESS, there's a valid reason why you need it ASAP.

All shipments will be sent via USPS

Orders within the US will have tracking included.

Can I get a refund for my order?

I will gladly do a refund if your order showed up damaged and there is proof provided and you would not like a replacement. Refund is limited to the item value and will not include shipping.

If a package gets lost or the item sent is broken or incorrect when receiving

Please let me know and we can discuss possible options.

International refunds will have with a 10% restock fee taken out and it will not include shipping. Unfortunately orders leaving outside of the United States have a higher chance of being lost in transit.

I never received my package what should I do?

Since I am a small business I am not responsible for lost or stolen orders from tracked deliveries. Once I have handed the package off to the carrier it is out of my hands and you should contact the carrier and report it.

If it's due to Incorrect address by the time you placed the order and you did not double check or make contact (and I have already shipped the package) I will be needing you to re-order :(

Please be patient with me, I will try my best to be as tranparent as I can. If you have any questions or concerns please email me at: [email protected]

*PLEASE NOTE* If you're sending an email regarding an order, please include the your name and what you have ordered so I can easily find it.